AI

Answers customers at 2am, hands over when it matters

A chat window on your site that answers from a knowledge base written for your business, at whatever hour you are not around. The moment it is unsure, a person takes over.

Cost
£100 one-offwaived on an annual plan, then £10 a month including VAT
Conversations
500 a monthincluded
Pretends to be human
Never
Get a quote

How it works

One knowledge base, written by me, checked by you. If a question is really a booking, it points the customer at online booking.

  1. A knowledge base written for your business

    We talk through what customers actually ask: prices, opening hours, lead times, which jobs you take and which you do not. You check every word before it goes live.

  2. It answers from that, and nothing else

    At 2am, on a bank holiday, while you are up a ladder: it answers from the knowledge base you approved, not from whatever the open internet reckons.

  3. It hands over the moment it is unsure

    Anything the knowledge base does not cover gets a straight admission, not a guess. It takes the details, and a person follows up.

Honesty by design

Four rules, built in rather than switched on, so they cannot be quietly switched off.

It does not guess

Most chat widgets would rather invent an answer than admit a gap, and one made-up price costs more trust than a hundred right answers earn. This one is built the other way round: a certain answer or a handover, nothing between.

  • Every answer comes from your knowledge base, never from the open internet
  • The conversation goes to a person the moment it cannot help
  • It introduces itself as an assistant, and is never passed off as a person
  • It quotes only prices you have given it, and no others

What it costs

£100 one-off to build your knowledge base, waived on an annual plan.

£10 a month, including 500 conversations and ongoing support.

Higher volumes are available, worked out with me.

All prices include VAT.

Where your data sits

Conversations are stored to answer follow-ups and to show me what customers actually ask, which is how the knowledge base improves over time. What is kept, and for how long, is set out in the privacy policy.

A weekly summary of what customers asked is an optional extra, quoted per project.

Common questions

Will it make things up?
No. It answers only from the knowledge base written for your business, and hands over to a person the moment it is unsure. That constraint is the design, not a limitation: a widget that guesses will eventually quote a wrong price or promise a job you do not do, and you carry the cost of both.
Can it take bookings?
Not itself, and it does not pretend to. When a conversation turns out to be someone wanting a slot, it points them to the booking page if your site has one, or takes their details so a person can book them in. Nothing ends up in your diary because a chat widget guessed.
What happens when it cannot answer?
It says so, plainly, takes the customer's name and how to reach them, and a person follows up. Nothing gets invented to fill the silence. From the customer's side, an honest handover at 2am still beats a phone nobody was going to answer.

Goes well with

The setup is one conversation.

Tell me what customers keep asking. If a £10 a month assistant is not the right answer for your business, I will say so.

Get a quote See pricing